Enablement Manager

The Customer Success team at Consensys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of Blockchain production operations, we’d love to hear from you.

About Customer Enablement Team

Customer Enablement Team mission is to enable Builders, Customers and Partners to use and get the best out of our products suite MetaMask, Infura, Linea and Phosphor. As part of our team, you'll play a pivotal role in:

• Delivering a seamless onboarding experience to our products
• Conducting comprehensive training sessions to enhance Builders expertise, demystifying the intricacies of web3 building
• Offering top-quality technical enablement, from in-depth code and infrastructure reviews to hands-on technical workshops and peer programming sessions.

If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us. To explore our products and solutions, visit us at consensys.io!

What you’ll do

As Enablement Manager, you will have a pivotal role to organize and follow-up delivery of all the enablement activities performed to help ecosystem builders successfully use one or several of our products. This includes a wide range of activities, which will be performed along with our world-class team of engineers, such as providing a white-glove on-boarding experience to the builders, organizing training, investigating complex technical issues or sharing guidelines and best practices across the ecosystem.

Enabling Builders to use our products can also mean to build alongside them. You’ll get engaged in small technical Agile teams to deliver the missing pieces that will enhance their development experience and encourage them to advocate for our products.

On a day-to-day basis, your responsibilities will include:

• coordinating enablement activities, communicating promptly with a wide range of builders within our ecosystem, ensuring a those activities fulfill the builders’ need and lead to overall satisfaction
• defining and continually improving processes and ways of working within a team
• monitoring and being accountable for the performance indicators tracked for the products within your scope
• managing a number of agile delivery project to ensure adherence to budget, schedule, and scope