Support Engineer ZR345JOB
Support Engineer ZR345JOB
Posted on :
25-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-04-2024
Job Description
Location: Work onsite in Eastwood Quezon City
Work Schedule: Fixed Dayshift Schedule
About the Company:
Join the dynamic team at Trinoor a global leader in innovative software solutions for the nuclear power industry and the pioneers behind a revolutionary nocode software platform. With offices around the world Trinoor offers an environment where creativity meets cuttingedge technology. At Trinoor we empower our employees to excel innovate and lead in an everevolving tech landscape. Be part of a company thats not just shaping the future of software but also making a significant impact on sustainable energy solutions worldwide. Explore opportunities at Trinoor where your work isnt just a job its a journey towards building a brighter safer and more efficient tomorrow. Join us and transform the future one line of code at a time.
Job Overview:
As a Support Engineer you will play a crucial role in providing technical assistance and support to customers ensuring smooth operations and optimal utilization of products or services. Your primary responsibility will be to troubleshoot technical issues offer solutions and maintain strong customer relationships. Additionally you will collaborate closely with crossfunctional teams to escalate and resolve complex issues contribute to product improvement and deliver exceptional customer experiences.
Job Description:
- Provide firstline technical support to customers via various communication channels (phone email chat) in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software hardware and network infrastructure.
- Guide customers through stepbystep solutions and provide clear instructions for issue resolution.
- Document and track customer inquiries reported problems and solutions using a ticketing system or CRM software.
- Collaborate with internal teams including Development Quality Assurance and Product Management to resolve escalated issues and address customer feedback.
- Continuously expand technical knowledge and stay updated on product features enhancements and industry trends.
- Contribute to the creation and maintenance of knowledge base articles FAQs and troubleshooting guides.
- Identify recurring issues and patterns proactively proposing solutions or improvements to prevent future occurrences.
- Maintain a positive and empathetic attitude while addressing customer concerns striving to exceed expectations in every interaction.
Requirements
Requirements:
- Bachelor s degree in Computer Science Information Technology or related field.
- Proven experience in a technical support or customer service role preferably in a software or technology company.
- Strong understanding of networking concepts operating systems (Windows Linux) and troubleshooting methodologies.
- Proficiency in using help desk software ticketing systems and remote support tools.
- Excellent communication skills in English both verbal and written with the ability to convey technical information to nontechnical users.
- Customerfocused mindset with a dedication to delivering highquality service and support.
- Ability to work independently and collaboratively in a fastpaced environment prioritizing tasks effectively and meeting deadlines.
- Patience empathy and strong problemsolving skills to effectively resolve customer issues and deescalate tense situations.
- Willingness to adapt to changing technologies and processes with a commitment to continuous learning and improvement.
Benefits
Benefits:
Join our team for an exhilarating adventure with these amazing perks:
- Enjoy a fixed dayshift schedule ensuring predictability and stability in your worklife rhythm.
- Say hello to hasslefree setups with a topnotch companyprovided laptop.
- Reap the rewards of a competitive monthly salary that recognizes your talent and dedication.
- Stay healthy and secure with HMO coverage on day one plus free dependent coverage every year!
- Unlock the power of time with 100% cash conversion of unused leave credits.
- Feel valued and appreciated with loyalty gifts Christmas surprises and birthday treats throughout the year.
- Treat yourself with Grab evouchers every month adding a dash of delight to your routine.
- Achieve harmony with worklife balance initiatives that prioritize your wellbeing and fulfillment.
Join us on this thrilling journey where work meets joy and everyday is filled with possibilities!
Employment Type
Full Time
Key Skills
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