VAS Specialist
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
- In this role, you will be responsible for working closely with Service Providers, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.
Key job responsibilities
Key job responsibilities
- Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
- Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact
- Root cause defects to understand underlying causes, and design inputs to address root causes for these defects
- Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners
- Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
- Own success metrics for the program
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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