Technical Service Desk Analyst

• Respond to user inquiries via phone email and chat in a timely and professional manner.
• Actively listen to user concerns diagnose technical problems and pass the request in a ticket to support team.
• Document all interactions and resolutions thoroughly in a ticketing system.
• Utilize a knowledge base and internal resources to research and resolve technical issues.
• Escalate unresolved or complex issues to the next level of support.
• Maintain a positive and professional demeanor while providing excellent customer service.
• Stay up to date on new technologies and company procedures.
• May provide basic training and guidance to users on new technologies or processes.
• Ability to work within a team.

• Minimum 23 year of experience in a technical service desk role or related field.
• Strong understanding of computer hardware and software.
• Excellent problemsolving and analytical skills.
• Effective communication and interpersonal skills both written and verbal.
• Ability to prioritize tasks and work effectively in a fastpaced environment.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• A or similar technical certification (preferred).

analytical skills,communication,customer service