Customer service specialist

Customer Service Specialist

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone.
• Provide information about products/services and resolve productrelated issues
• Process orders returns and exchanges
• Handle and resolve customer complaints in a professional manner
• Assist in placing new orders and tracking existing ones
• Coordinate with other departments to resolve customer issues
• Identify and escalate priority issues
• Provide feedback on the efficiency of the customer service process
• Document customer interactions and transactions
• Stay updated on product knowledge and company policies
• Participate in training and ongoing professional development
• Contribute to team goals and initiatives
• Assist in developing customer service standards and procedures
• Collaborate with management to resolve complex customer issues
• Maintain a positive empathetic and professional attitude toward customers

Required Qualifications:

• Bachelor s degree in Business Administration Communications or relevant field
• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to multitask and manage time effectively
• Empathy and ability to understand customer needs
• Patience and resilience in handling challenging situations
• Proficiency in CRM systems and Microsoft Office
• Ability to work well in a team environment
• Attention to detail and accuracy in data entry
• Adaptability and willingness to learn new processes
• Ability to remain calm under pressure
• Knowledge of customer service principles and practices
• Ability to prioritize and manage multiple responsibilities
• Flexibility to work in shifts including evenings and weekends

communication,multitasking,empathy,customer satisfaction,customer service