Work closely with other Client Experience and support teams to address client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture
Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform
Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues
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