Chalet Host

Job description Chalet Host

Location: 3V or Portes du Soleil

Reporting to: Resort supervisor/Chalet Manager or Overseas Operations manager

Ski Weekends is the UK s leading short break specialist we just keep growing! For 30 years we have helped

thousands of people find their dream ski holiday in over 40 resorts. Our aim is to make skiing or snowboarding

for a short break accessible to as many people as possible by offering a huge choice and flexibility of ski breaks

to some of the best and wellknown ski areas in the Alps. Our mantra is...

Be happy ski more!

The Overseas Team

As part of our small friendly overseas team you will be the face of Ski Weekends and are integral to maintaining

our exacting standards and reputation enabling guests to Be Happy and Ski More! Here at Ski weekends we

recognize that our staff are the key to our continued success and believe that happy staff lead to happy guests.

We go to great lengths to ensure that we employ a dedicated enthusiastic and professional team to work

together in the alps so that you can all enjoy the unrivalled experience of working a ski season. Perhaps this is

why so many of our staff return season after season

We believe in teamwork and so all our job roles require a handson and flexible approach wherever needed.

We are looking for staff who have bags of enthusiasm willing to work hard and go the extra mile and have a

nothing is too much trouble attitude combined with a passion for the mountains. Please note due to the business

model we have 2 transfer days a week that is Thursdays and Mondays giving you normally Saturday as one of

the days off which is great as the slopes are empty!

General Overview

As a Chalet Host you will be responsible for one of our chalets in the French Alps ensuring that it runs smoothly

and that your guests receive the very best from their holiday. You will take care of all chalet duties including

food purchasing/ordering stocktaking preparing & serving food as well as all chalet cleaning and laundry

duties. You will be welcoming our guests (twice a week) and will be required to always provide excellent

customer service. Be knowledgeable about the resort you live and work in.

Skills and Experience:

Be an excellent cook you should be able to demonstrate this or have successfully completed a chalet

host cookery course.

At least one years previous experience in a hospitality or customer facing role and be able to tackle

a variety of tasks.

Elevated level of attention to detail and excellent competence in cleaning and hygiene standards.

Confident flexible and comfortable with working alone to set timeschedules.

Positive friendly attitude demonstrating a can do approach with effective communication skills.

Desire to provide a high level of customer service.

Principal Responsibilities:

Ensure that our high company standards and codes of practice are adhered to.

Breakfast and afternoon tea preparation serving and clearing away.

Dinner preparation service and clearing away.

Accommodating special dietary requirements.

Communicating meal arrangements for the chalet group.

Daily housekeeping and cleaning duties.

Be always presentable and personable. (Uniform provided)

Answering the telephone (if necessary) handing out keys and providing information to guests.

Ensure that all snow is cleared from paths balconies and ensuring that pathways are safe and the

exterior of the chalet is kept tidy and clear of rubbish and cigarette ends.

Providing extensive knowledge of the resort and be aware of the location of mountain first aid doctors

hospitals banks post offices restaurants tourist offices and company ski hire representatives.

Ensuring the chalet is run to the highest standard adhering to French health and hygiene regulations.

Weekly guest arrival and food planning including food chemical & linen stocktakes.

Complete accurate and timely submission of household accounts and administration paperwork

including maintenance logs and weekly cleaning and hygiene checklists.

Always maintaining the highest levels of customer service.

Ensuring that any maintenance / breakages are recorded and reported in the correct manner.

Ensure that any guest queries are dealt with and passed on to your line manager.

Depending on the chalet you may be required to look after a Sauna and perhaps a hot tub too.

Be prepared to help out in other chalets and resorts when needed.

Any other work as may be reasonably asked by the Company.

2024 VR