Accessibility Consultant

• Selected candidate must reside within two (2) hours of the clients Headquarters in Woodlawn MD
  
• Selected candidate must be willing to work onsite at least 2 days a week.
  

• Advise on defining standardizing & implementing accessibility activities across the enterprise and within the Customer Experience (CX) Team and in a way that is compatible with the agencys approach to product management.
  
• Using industry best practices and benchmarking with private sector entities provide strategic consulting on conducting customer research related to accessibility and identifying and applying accessibility insights and recommendations from customer research/discovery sessions to guide service design.
  
• Provide guidance developing research plans such as inclusion of accessibilityspecific questions in surveys and interviews.
  
• Provide accessibility strategic support in our CX programs human centered design (HCD) activities with our different stakeholders.
  
• Participate in internal team working sessions and executive level meetings to gather feedback present findings and propose solutions.
  
• Provide strategic advisory and mentoring/Coaching to internal staff in accessibility utilizing current industry best practices case studies lessons learned and opensource tools to build our employee skills so they can become mature and do this work on their own.
  
• Review and provide input on prepared government documents and presentations for accessibility feedback and comments.
  

• Accessibility Standards (508 WCAG ADA)
  
• User Research
  
• Requirements Gathering
  
• Special Projects
  
• Process Improvement
  
• JAWS
  
• ANDI
  
• ARIA
  
• Universal Design
  
• Service Design
  

Requirements

• Bachelors degree and 12 Years of relevant work experience OR Masters degree and 10 Years of relevant work experience as an Accessibility Consultant or a minimum of 18 years related experience in lieu of a degree.
  
• Strong analytical and problemsolving skills allowing for individual to identify analyze troubleshoot and respond to complex problems while supporting users accurately and efficiently.
  
• Excellent teamwork and interpersonal skills.
  
• Excellent written and verbal communication.
  
• Other Certification (optional but preferred): DHS Trusted Tester.
  
• Must be able to obtain and maintain a Public Trust. Contract requirement.
  

• Minimum of 6 years of experience supporting accessibility standards including Section 508 WCAG 2.0/2.1 and ARIA guidelines
  
• Minimum of 6 years of experience conducting accessibility assessments audits and user testing with a deep understanding of common assistive technologies and accessibility testing tools.
  
• Minimum of 6 years of experience implementing and utilizing various accessibility tools including but not limited to JAWS ANDI NVDA and ZoomText
  
• Minimum of 3 years of experience supporting accessibility efforts for a federal government agency or similar organization
  
• Ability to prioritize and complete assignments independently meet deadlines and manage multiple changing priorities in a dynamic work environment.
  
• Ability to support multiple projects at the same time each with their own unique set of requirements and needs.
  
• Ability to be flexible and react appropriately to changing job assignments work environments and work locations.
  
• Consistently demonstrates a positive supportive and constructive attitude with both internal and external customers as well as peers.
  
• Ability to write technical documentation and plain language documentation dependent on audience.
  
• Selfmotivated taskdriven and able to quickly learn new skills.
  
• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy infrastructure)
  

• Understanding of UX and user research methodologies
  
• Experience with the Agile/Scrum methodology
  
• Experience with service design methodology
  
• Support and troubleshooting of mobile devices (Android iOS)
  
• Prior experience supporting government agencies
  
• Understanding of agile framework and full lifecycle software development methodologies
  
• Project management certifications (PMP CAPM PMI)