IVR Tester

IVR Tester
Remote Any metro need to come to office when need

JD:


Experience as testing engineer with emphasis on IVR telecommunications and contact center testing.
Strong Healthcare experience is recommended with good understanding of Medicare/Medicaid Memberships Eligibility Benefits Authorizations Claims Accumulators PBM
Must have previous IVR and interface testing experience including skills based routing testing IVR application familiarity (speech & DTMF systems)
Must have experience with Cyara tool. Identify areas for automation and write automation scripts using Cyara
Must have knowledge on CYARA Velocity features CX Discovery CX Model Editor generate test cases via CX models Campaigns Omnichannel Journey Testing
Must have knowledge on Multi Pass Speech Recognition (MPSR) Major and Minor Confidence Thresholds PSST Tags in CYARA
Work closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.
Executing and tracking functionality tests by voice and other methods
Conduct testing and troubleshooting of conversational AI and IVR solutions to ensure successful integration with Contact Center systems Stay up to date with emerging conversational AI and IVR technologies and recommend improvements to existing solutions
Contact Center Analysis Contact Center Systems (IVR Routing Reporting Recording Speech Analysis)
Working Experience in a formal Agile testing methodologies and adherence to good testing practices
Strong testing background; QA strategies and best practices QA planning test plan and test case writing and execution QA mentoring
Proficiency in Test Scenarios Creating and update IVR Test plans Test cases Test data Executing test cases Logging & Tracking Defects
Ability to manage multiple workstreams in a fast paced environment.
Excellent written and verbal communication skills
Experience on Atlassian (JIRA Confluence) and qTest test management tool
Experience on TOSCA is a plus