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Job Title Desktop Support Specialist
Duration 6 Months contract to start
Location Atlantic City New Jersey United States 08401 (onsite)
Pay Rate 37 $/hr on w2
Roles & Responsibilities - Review evaluate design implement and maintain the corporate technology systems.
- Identify data sources constructs data decomposition diagrams provides flow diagrams and documents all related processes.
- Ability to communicate complicated technical concepts to nontechnical Clients.
- Experience adhoc reporting estimating and interfacing of inbound and outbound interface files.
- Work as technical expert with Clients application analysts developers and other technical team members to support and develop technical solutions to complex business problems.
- Develops specifications according to business requirements.
- Configures system and monitors performance of systems and programs. Install software patches and new environments as required.
- Writes and maintains documentation to describe program development logic system coding testing changes and corrections in accordance with policy and SOX auditing compliance.
- Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
- Coordinate and perform all testing of any changes to environment with process owners.
- Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
- Provides technical assistance to 700 internal business users by responding to inquiries regarding errors problems or questions about hardware or software in a 24x7 environment.
- Assist IT Department with other support related issues as required.
- Perform other special projects and assignments as required.
- Perform all duties inherent in all supervisory professional and administrative positions.
Preferred Qualifications
ServiceNow
Minimum Qualifications
Qualifications:
A four year Bachelors degree in Business Computer Sciences or related field. Significant experience may be substituted for the educational requirement.
A minimum of two to five (25) years of relevant work experience.
Technical Skills: - Active Directory & Windows Server 2000 (or higher)
- Office 2000 (or higher)
- Mobile and cellular technologies (Ipad Tablets Iphone)