Desktop Engineer

Title: Desktop Engineer

Project Description:

The Endpoint Engineer will focus on delivery of a consistent product and computing experience to the clients North America workforce. The Engineer will focus on designing building and implementing endpoint configurations and user applications across both virtual and physical desktop environments. In addition the Endpoint Engineer will work closely with other End User technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user endpoint but will also be tasked at providing guidance direction and documentation to the Level 2 (tier two) team.

The individual in this position will also be responsible ensuring that all desktops OS and applications are current reliable and accessible in accordance with service level agreements. Additionally the Endpoint Engineer should be able to identify and evaluate desktop OS and application solutions that enhance the security of the end user desktop.

Responsibilities

Endpoint Engineer Responsibilities/Qualifications:

Have strong technical skills in Citrix VDI and Azure Virtual Desktop W365 and Intune Endpoint Manager Be responsible for identifying submitting testing and implementing security policies (DevSecOps) Offer excellent 3rd tier support to 2nd tier technicians during issue escalation Debrief business units on business practices such as new applications in newer technologies Be a selfstarter in identifying and streamlining business processes Provide SW testing customization and deployment of packages as some OS patching will also be required Perform software upgrades new installs uninstalls and configuration changes Ensure compliance with local and global guidelines Work closely with End User Computing Platform team to support implementing policies procedures and systems Perform other duties as assigned

Preferred Qualifications:

Ability to understand and navigate complex Policies within Intune and Active Directory Engineering experience with Windows 10 and 11 Experience with Office 365 (O365) Ability to understand and navigate through complex packages Able to develop and drive initiatives with minimal oversight or guidance Experience in tools like ServiceNow Experience in hardware troubleshooting Strong analytical skills Excellent Customer service skills Strong verbal and written communication skills