IT Infrastructure and Security Engineer

ACS International Schools is recruiting an IT Infrastructure and Security Engineer, taking responsibility for the support and operations of secure and highly available IT systems, platforms, servers, and networks, providing 3rd Line technical support to the school and project delivery. The role will be a hybrid of BAU support and project delivery, with a 50/50 split across the two. Project work will include help designing, planning and implementing upgrades, new system installations and ensuring best practice in cloud management and cyber security is followed. Main Responsibilities: • Customer Service and End User Support • Modify, install, maintain and upgrade organisation-wide computer networks • Configuration and maintenance of network routers, hubs and patch panel installations • Support with the deployment of new technologies and solutions, along with design, installation, configuration, maintenance and perform testing of PC/server operating systems, networks and hardware • Troubleshoot problems and be the point of escalation for the 1st and 2nd line roles in the team • Make recommendations and implement network upgrades, with a focus on security and safety • Maintain server rooms and data cabinets to a high standard ensuring cabling is neat and documentation is current • Cable management including patching, crimping, terminating and relocating network points • Help with the management, maintenance and administration of the VoIP telephone system including the provision of new handsets and telephone directory maintenance • Administration of organisation-wide Internet filtering systems via firewalls and dedicated solutions • Managing and supporting VMWare virtual machines and Hyper-V Virtual machines, including maintaining the most recent versions and security updates • Managing and supporting Active Directory including DC architecture, ADFS, DirSync, File Services and RDS • Provide technical guidance to internal stakeholders for development projects • Maintain and align IT strategy in line with business requirements