Customer Support Executive Tally Account

Overview:

Key Responsibilities:

• Provide timely and accurate support to customers using Tally accounting software
• Address customer inquiries and troubleshoot technical issues via phone email or chat
• Guide customers on software functionalities and best practices
• Identify and escalate priority issues to the appropriate channels
• Document customer interactions and solutions for future reference
• Collaborate with internal teams to ensure seamless customer support
• Conduct product demonstrations and training sessions for customers
• Participate in continuous learning and skill development related to Tally accounting software
• Contribute to the development of support resources such as FAQs and knowledge base articles
• Strive to achieve high levels of customer satisfaction and retention

Required Qualifications:

• Bachelor s degree in Accounting Business or a related field
• Proven experience in providing customer support for Tally accounting software
• Strong knowledge of Tally software functionalities and features
• Excellent communication skills both verbal and written
• Ability to effectively troubleshoot and resolve technical issues
• Strong analytical and problemsolving abilities
• Ability to work effectively in a team environment
• Familiarity with accounting principles and practices
• Proficiency in using support tools and CRM systems
• High level of patience and empathy when dealing with customer concerns

customer support,accounting,customer