Support Specialist

Provide guidance and support for application users to ensure that the service is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.

Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users.

Escalate the complicated application problem analysis and suggested resolution for application problems to the concerned parties Internal & External .

Check application functionalities and performance and provide information about how it can be improved.

Responsibilities

• Experience in end-to-end Development and / or Implementation and / or Support activities covering expertise areas such as design of customizations, Coding and Unit testing, executing Test cycle rounds including End of Days, migrations and Integrations for Oracle FCUBS / Core banking Modules
• Working knowledge of Release management and Source control tools
  

Issue Tracking on System and follow-up for resolution of same with stakeholders

Good client interaction skills in areas including presentation of solutions

Exposure to software deployment and troubleshooting on Application Server software especially Oracle Weblogic

Exposure to analysis of Oracle Database AWR/ADDM reports and troubleshooting of database performance issues.

• Awareness of banking terminologies and concepts. IT skills including Microsoft Office, Basic SQL querying. Good communication & documentation skills in English. Exposure to Banking Domain Exposure to software development processes and practices, DevOps tools. Awareness of latest technologies in Banking