IT Helpdesk Support

Position Overview

We are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support to provide technical support to end users in a mobile endpoint and global multisite infrastructure environment.

Please note that all information provided in this regard will remain confidential to people outside the program. The program provides jobspecific training job coaching and individualized support.

You will work with our client an industry leader in the global commodity trade and distribution market.

• Provide support to employees both deskside and remotely
  
• Correct faults provide resolution and/or proper escalation of complex
  
• problem tickets
  
• Perform PC and network troubleshooting and upgrades
  
• Network support and troubleshooting
  
• Perform network analysis and capacity planning
  
• Assist in the creation of processes and procedures for client network
  
• operations
  
• Contribute to the administration/monitoring/compliance of endpoint
  
• backup and disaster recovery via OneDrive
  
• Ongoing education and continual improvement of IT Service Delivery and
  
• process refinement
  
• Possible limited travel (health advisories permitting) with sufficient advance
  
• notice and precaution
  

Requirements

Experience and Qualifications required:

• Bachelor s degree preferred or equivalent work experience/certifications (A
  
• Network CCNA CCSP MCP MCSE and MCSA)
  
• Understanding of network switches routers and firewalls
  
• Communication and interpersonal skills with team members internal employees.
  
• Ability to effectively create organize and maintain written records reports and other relevant documents pertaining to the job or project at hand.
  
• Knowledge of Windows operating systems up to Windows 11
  
• Knowledge of Office 365 user management
  
• Fluent in Spanish will be supporting users in the US LATAM EMEA and APAC
  

Successful candidates may also have experience with some of the following (not required):

• Experience with Microsoft Entra and Identity Access Management (IAM)
  
• Troubleshooting initiative selfmanagement innovation and professionalism
  
• Basic ICMP network troubleshooting skills like TRACERT PING and ROUTE PRINT for command line visibility into Network Layer
  
• experience as a Microsoft Generalist
  
• Managing endpoints with Microsoft Intune
  
• Global multisite experience (VPN remote support SDWAN) is preferred
  
• Knowledge with ticketing systems: Autotask ConnectWise Remedy TrackItService Now i.e.
  
• Abstract Reasoning and problemsolving skills are key to success
  
• Maintain a broad knowledge of stateoftheart technology equipment and/or systems; participate in professional development activities as appropriate.
  

Benefits

• Comprehensive medical coverage
  
• Dental benefits
  
• Vision care coverage
  
• Life insurance policy
  
• 401k matching program
  

Base salary plus Discretionary bonus

About Client

Our client has been certified as a Great Place to Work ! The award is based entirely on what current employees say about their experience working at the company. Great Place to Work is the global authority on workplace culture employee experience and the leadership behaviours proven to deliver marketleading revenue employee retention and increased innovation.

Our client is an industry leader in the global commodity trade and distribution market. In our 27 years in business we have grown to become one of the largest privately held companies in Houston TX and recognized as the 2nd largest chemical distributor in the world. Our diverse team spans 25 offices worldwide adding value by providing logistic risk management financing and market intelligence services. We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals polymers fuels and raw materials. By providing our suppliers and customers with streamlined services they are able to focus on their core business.

About Potentia

Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia s STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Chevron and Potentia are Equal Opportunity employers. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status or other status protected by law or regulation. Client participates in EVerify in certain locations as required by law.

Next steps

• Upload your Resume and contact information here.
  
• Qualified candidates will chat with Potentia to share their preferences and strengths.
  
• Selected candidates then interview with employers and complete short workrelated projects which allow them to show their abilities and better understand the roles.
  
• Potentia will support and facilitate accommodations throughout the employer selection process.