Overview:
The Tele Sales Associate/Inside Sales/Sr. Sales Executive plays a crucial role in driving sales and revenue for the organization. They are responsible for promoting and selling products or services over the phone while maintaining excellent customer service.
Key Responsibilities:
- Initiate sales calls to new and existing customers
- Understand customer needs and offer solutions
- Meet or exceed sales targets and quotas
- Build and maintain longterm customer relationships
- Handle customer inquiries and resolve issues
- Utilize CRM to track and report on sales activities
- Follow up on leads and opportunities
- Provide product information and demonstrations
- Negotiate and close sales deals
- Conduct market research and identify potential prospects
- Collaborate with the sales team to achieve targets
- Update and maintain accurate customer records
- Participate in sales training and development programs
- Adhere to sales policies and procedures
- Stay updated on industry trends and competition
Required Qualifications:
- Bachelors degree in Business or related field
- Proven experience in tele sales or inside sales
- Demonstrated track record of achieving sales targets
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Knowledge of sales techniques and strategies
- Proficiency in CRM software and MS Office
- Customer serviceoriented with a focus on satisfaction
- Ability to work independently and in a team environment
- Good time management and organizational skills
- Understanding of market dynamics and customer behavior
- Adaptability and resilience in a fastpaced sales environment
- Goaloriented with a strong desire to succeed
- Detailoriented and attentive to customer needs
- Willingness to continuously learn and improve sales skills
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