Customer Service Coordinator

CustomerServiceCoordinator at The NSS Group

Part of Customer Service Cleaning

23000 per annum

This is the job for you.

• Looking for a new challenge with clear career progression
• Fancy working in a great friendly work environment
• Keen to bring new ideas to the table and see those ideas brought to life

The Division Customer Service Cleaning

Our team of directly employed operatives is the UKs No.1 market leader and the only truly nationwide window and specialist cleaning provider. With a regional management structure in support and a central service desk we are uniquely positioned to deliver services on both a planned and reactive basis.

To us no window no location and no scale of project is out of reach.

Weve tailored our approach to each of the sectors we operate within and when it comes to cleaning at height our aim is to work as safely and efficiently as possible. NSS has the expertise and experience to provide any combination of rope access / abseiling waterfed pole systems truckmounted access platforms or cradle systems. All delivered inhouse to maximize control and improve service delivery.

Your Responsibilities

• Proactively monitor our internal proof of delivery system to keep up to date
• Deliver excellent customer service by responding to client queries in a timely and professional manner
• Liaise effectively with both NSS Regional/Area Managers and external clients to book in cleans
• Interact with different client systems to raise permits or sign of works complete
• Request purchase orders from clients prior to cleans taking place and log correctly on our internal system
• Produce internal and external MI reports on contracts
• Carry out post clean courtesy calls and collate feedback

Benefits

• Free onsite parking
• Free refreshments with a friendly and sociable office environment
• An opportunity to progress and develop within the company
• 25 days annual holiday bank holidays
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme
• Medicash health cash plan with discount on dental health screening gym discount store discounts specialist consultations and much more

Requirements of the role

• Proficient with Microsoft packages specifically Excel Outlook PowerPoint and Word
• Passionate about delivering customer service
• Able to work well both independently and as part of a team
• Good communication skills
• High attention to detail

About NSS

NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning platform hire and equipment testing selfdelivered services anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesss to create one super group which gives our clients a service which is truly nationwide.