Manager Accounts and Employer Relationships

The role ensures full supervision of credit portfolio monitoring and account management activities. Responsible for ensuring correct receipting balance adjustment closures loan clearance refunds settlements and reconciliations between Baylend and TPRS as well as managing the relationship between Bayport CAGD and all Other Employers to ensure optimum collections efficiency and portfolio quality.

Skills :

Employer Relationship Management

• Ensures the timely receipt of Report20 from all Employers in a timely manner.
• Ensures timely submission and resubmission of expected deductions to all Employers and the deletion of all paidoff loans.
• Processes and obtains approval for the payment of collection fees to all Employers.
• Promptly resolves any loanrelated disputes between a customer the Employer and Bayport.
• Performs any other task that may be assigned to him/her by the functional head MANCO or EXCO.

Receipting and Closures

• Reconcile Report 20s received from employers and prepare files to be uploaded into Baylend for accurate receipting onto individual customer accounts every month.
• Reconcile and accurately upload repayments received via Debit Order as received from the Institutional Collections Officer
• Manually receipt repayments onto customers accounts when paid into designated accounts upon request from service and operational canters across the country on an ad hoc basisDownload account statements from designated Banks daily and use individual loan settlement payments and quotes generated to precisely close active accounts in Baylend.
• Detect all unidentified settlement payments on the designated account and recommend reversal of such payment to be carried out by the Finance Department within 48 hours as instructed by BOG.
• Terminate all closed accounts deductions on TPRS daily to ensure customers have their affordability back after settlement.
• Seek the necessary approval on late closures for accounts to be adjusted to avoid debit balances after loan settlements.

Accounts Adjustments

• Adjust customers account balances to their accurate state once an anomaly is detected.

TPRS

• Rebook transactions for all fallenoff customers when detected with the necessary documents required.
• Correct deductions and balances on TPRs when required by increasing/decreasing existing deductions to equate to that of the loan book.
• Terminate deductions of customers who have completed their loans but are still being deducted.

.Reporting

• Complete a daily report of all closed loans in Baylend in comparison with settlement payments received from customers in the Bayport account with ZENITH (or any other account designated for such purpose).
• Generate a monthly report on settlements and reversals for reconciliation with the Finance department.

Managing System Closure Processes

• Ensures that all system closure process is done in a timely manner.
• Work with various teams to address any specific system related issues.

Credit Control Checks

• Perform credit control checks on loan disbursements to identify any possible exceptions.
• Perform reconciliations between the core banking tool and ThirdParty Referencing System (TPRS) to identify any exceptions in loans originated.
• Track the performance of the loan book across various buckets employers and regions to ensure optimum collections efficiency.
• Report track and ensure the timely resolution of all credit monitoring exceptions.
• Ensure effective control for receipting terminations and closures.

Account Management Support

• Ensure the supervision of account management activities such as balance adjustment cross allocations dropoff monitoring/reinstatement account coding etc.

Credit Reporting within agreed timelines.

• Prepare and submit portfolio quality reports monthly to Finance/ALCO within agreed timelines.
• Ensure all required reports (routine and ad hoc) are shared within agreed timelines.