IT Support Specialist

Working at Mercell

Mercell is an industry leading software company created in 1999 with the mission to reimagine tendering and unlock business opportunities. Mercell makes big scale buying easy strategic sourcing simple and monitors the tender market for companies so they can grow their market share. We support a diverse customer base of 30.000 buyers and suppliers across geographies industries and sizes. Its a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth curiosity trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do supported to be themselves and together create real value for the society.

Your Mission

As an IT Support Specialist you will play a crucial role in ensuring the smooth operation of our IT related operations within our organisation. Your responsibilities will span across user support technical support project implementation and system maintenance. Youll collaborate with team members department leads and teams to enhance our IT infrastructure and provide exceptional service to our internal users.

You will contribute to our Enterprise IT departments efficiency security and innovation. Your ability to troubleshoot communicate effectively and adapt to evolving technologies will be essential. We expect you to be an example of proactive thinking and behaviour towards the team and business and be representative of a solution focused approach to work and challenges within IT.

Core Responsibilities

1. Technical Support and Incident Management

• Ticket Resolution: Respond to and resolve ITrelated incidents and service requests raised by internal users. Investigate and diagnose technical issues related to SaaS applications network connectivity hardware and software and integrations
• User Training: Provide training and guidance to endusers on SaaS tools and best practices

2. Project Implementations

• SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions. Ensure successful deployment configuration and user adoption
• Integration: Integrate our core SaaS tools with other systems (e.g. AWS Github) to streamline interdepartmental workflows

3. System Maintenance and Optimization

• Monitoring and Performance: Monitor application and hardware performance identify bottlenecks and optimize system workflows where possible
• Security: Implement security best practices including access controls data encryption and vulnerability assessments in collaboration with our internal security team

4. Documentation and Knowledge Sharing

• Documentation: Maintain accurate documentation for all IT operational configurations troubleshooting steps and standard operating procedures

Required Qualifications

• (Ideally 3 years) operational experience with an international IT organization
• Experience in IT Service Management to ensure smooth sailing for the organization with a knack for optimizing service delivery to meet business needs.
• Skilled in Identiy & Access Management ensuring only individuals gain entry while maintaining the integrity of sensitive information.
• Proficient in Device Management and Security.
• Skilled at maintaining and optimizing network infrastructure to keep the organization connected and secure through Network Management.
• Experienced inTechincal Support & Troubleshooting to keep operations run smoothly.

Start date: As soon as possible

Duration: Full time

Workplace type: Flexible working hours / Hybrid remote

Location: Oslo Norway

Has this sparked your interest

Then we cant waitto have you join our missionand looking forward to receiving your application.

We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

Application Deadline: 31 April 2024

However do not wait to submit your application we will read applications and talk to potential candidates as we receive them.

What we Offer

Mercell is in a very exciting period and you will play an important role in our ambitious journey.

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver not how you work or how many hours you spend on each task.

Growth Curiosity Courage Trust

The Mercell core values Growth Curiosity Courage and Trust serve as a foundation for the decisions we make how we drive our business and how we interact with our colleagues customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Our perks & benefits:

Inclusive culture where you are welcomed to be yourself

Flexible and hybrid work encouraging a worklife balance

Be a part of a collaborative team with high ambitions

Individual development opportunities

Health insurance and pension plan

Competitive salary package

Paid parental leave

Team lunch and fruits

Computer and iPhone/Android

Unlimited coffee tea and soft drinks

Company events like Friday bars Summer and Christmas parties and more!

(may differ per country/office)

Questions for this position

We hope you got all your questions answered and you feel confident applying for this position however if you have more questions or doubts regarding the position please contact the hiring manager directly.

Happy to chat with you!

Hajra Khan Enterprise IT Director

Email:

Mark Gilchrist IT Manager

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.