Structural Engineer

Responsibilities• Technical supportfor Honeywell APC/CPM applications in APAC/EMEA region to resolve the servicerequests within service level agreements.• Support the projectteams in migration and other project activities. Resolve the service requestsfrom projects teams of APAC/EMEA region.• Identify andlog product defects while troubleshooting support issues, and collaborate withthe development team to fix them according to defect priority, thus helping toimprove overall stability of APC/CPM applications• Liaisonwith the development team for timely delivery of solutions to the customers• Activelydriving Knowledge Centered Support (KCS) within the team by Engaging in thecreation of new articles (+updating existing articles) for all problem cases.• Activelyengage in product readiness from a Technical Support perspective (NPI, defectverification and product training )Travelto the customer site to resolve the issues ( Expected travel ~ 10%)YOU MUST HAVE• Bachelors/PostGraduate degree in Chemical Engineering/Instrumentation Engineering• 10 - 15+years of Experience in Advanced Process control and Control performancemonitoring tools; preferably Honeywell RMPCT and CPM applications• Hands onexperience in design, implementation and commissioning experience of APC andCPM applications• Experience inTechnical support activities; especially in Honeywell Advanced applications (preferably in APC and CPM)• Goodcommunication and writing skills.• Good teamplayer. Strong ability to maintain good working relationship with customers.• Customeroriented attitude: understands & addresses (internal & external)customer needs and concerns, strong customer advocate