Position: Customer Service Analyst (Help Desk)
Location: Columbia SC (Onsite)
Duration: 6months Contract to Hire
Visa GC or USC
Rate $20/hr on c2c all inclusive
Duties and Responsibilities:
- Receives investigates and responds to customer inquiries regarding complex products services and issues via all channels through which customers are served.
- Will train on new business applications and be prepared to support upcoming system implementations.
- Maintains high levels of customer satisfaction and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
- Learns existing business applications how they interact with other applications and provides timely support to end users.
- Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.
Requirements:
- Education and/or experience equivalent to an Associate Degree in Business
- Experience in customer support/call center environment preferably dealing with PC and application software mainframe and client server computer systems
- Certified Help Desk Professional preferred.
- HIPAA certified preferred.
- Ability to communicate/interact effectively with customers users technical experts and all levels of management