This position play a crucial role in ensuring that customers derive maximum value from a product or service ultimately fostering longterm satisfaction and loyalty. Their responsibilities typically include:
Customer Support:
Serve as a primary point of contact for customers addressing inquiries troubleshooting issues and providing technical assistance promptly and effectively.
Product Training:
Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.
Onboarding:
Guide new customers through the initial setup and implementation process ensuring a smooth transition onto the product or service.
Crossfunctional Collaboration:
Work together with teams across the organization including sales marketing product development and support to ensure a unified and positive customer experience
Requirement :
12 year customer service or call center experience
Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided
Tech Support Executive