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ARE YOU OUR NEXT TEAM MEMBER
Do you love technology creating solutions for customers and providing excellent experiences Do you thrive in a fast paced technical client focused and challenging position Do you fill your bucket by helping others have a better day Do you have experience in tech support field support customer service or computer support Yes Great! keep reading!
ABOUT US
Established in 2009 EasyITGuys is a familyowned technology company that has been providing exceptional IT services to a diverse range of clients. From families facing technology challenges to businesses with hundreds of employees. Headquartered in Polk County Wisconsin we extend our services to clients across the United States. Our commitment is to offer highquality service and support tailored IT solutions and proactive cybersecurity measures. We embrace every day as an opportunity to be the best while having fun!
Learn more about us at this links: About Us (mission vision company values) Client Ticket Surveys and Public Reviews (Google Facebook BBB Yelp)
Connect with us: Facebook Linkedin Google X (Twitter) and Instagram
THE OPPORTUNITY
Type: Remote Tech Support Dispatch Coordinator (Residential Support Team)
When: Fulltime MondayFriday 9:00 AM 5:30 PM CST
Where: Remote Position (Work From Home)
What: As a Remote Tech Support Dispatch Coordinator your primary responsibilities include prioritizing and handling remote support appointments to provide comprehensive tech support to clients. Expect to handle incoming phone calls in a volume of 20 or more phone calls per day. You will play a pivotal role in managing client interactions driving revenue and ensuring the growth of the company. This involves lead management client interaction revenue generation team collaboration various administrative tasks troubleshooting and resolving technical issues. Your responsibilities also encompass ensuring client satisfaction through effective communication and assisting with ticket management and general client repairs located in service centers.
Day to Day:
REQUIRED SKILLS OR EXPERIENCE
BONUS POINTS PREFERRED SKILLS
WHAT YOU CAN EXPECT
Generous Coverage for Medical Dental and Vision Coverage
Competitive Pay & Incentives (Profit Sharing)
Experience Experience and more experience (did we say experience)
Room for promotion (Different support teams and positions)
Small Business Experience (your opinion is heard and valued)
Paid Time Off (Vacation/Sick Time/Personal Time)
Paid Holidays
401K Plan
Exciting and fast paced work environment
Company Incentives and Perk programs
Full Time