Assistant Officer Claims Motor Department

• Attends to customers’ accident repair needs.
• Liaises with the client to seek additional claim supporting documents / information.
• Recommends appointing a surveyor wherever deemed fit and essential.
• Handles scrutiny of all claim documents including survey reports.
• Enter all mandatory fields and fulfills requirements in GIG approved systems.
• Analyzes the information gathered along with policy terms and decides on claim estimation.
• Provides repair cost estimates, follows up on vehicle repairs, and liaises with surveyors or other insurance companies.
• Register the received claims on the Claims system and submit reports periodically to line manager.
• Performs filing for accident reporting.
• Streamlines the mitigation review, inventory inspection, evaluation, and valuation of all content claims.
• Deals with any complaints in line with correct procedures and undertakes any necessary claims administration work as required.
• Advises customers on jobs done, charges and collection times.
• Prepare periodic and ad hoc reports as requested by management.
• Documents and maintains records of activities and process workflows.
• Scans and uploads documents into approved GIG systems.
• Adhere to Gulf Insurance Group – Kuwait policies.
• Perform other duties as requested by management.

Qualifications and Experience Required

• Primary Qualification: Bachelor degree (12th Standard + 3 years or 4 years degree) or equivalent with 2 years of relevant experience
• Alternate Qualification: Diploma (12th Standard + 2 or 3 years Diploma) or equivalent and 4 years of additional experience
• Good Communication and Interpersonal Skills
• Well-organized with the ability to handle several tasks and to meet agreed deadlines
• Ability to work under pressure
• Good linguistic skills (Arabic & English) and good business writing
• Good Computer Skills (Ms. Office)
• Attention to detail.
• Excellent customer service skills.
• Knowledge of various repair procedure and costs, recovery procedure, etc.
• High degree of independent, mature judgement, and initiative