SUPPORT SPECIALIST REMOTE FtPt

Description:

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Responsibilities:

and gt;Respond to customer queries in a timely and accurate way via phone email or chat

and gt;Identify customer needs and help customers use specific features

and gt;Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)

and gt;Update our internal databases with information about technical issues and useful discussions with customers

Benefits:

and gt;Paid Time Off and Holidays with Generous Company Discounts annually given.

and gt;Life Insurance

and gt;Employee Wellness and 401k plans