MW Partners is currently seeking a Business Process Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
- Document endtoend workflow for new or changing trial and testing processes.
- Support complex trial motions for latest products and services supporting enterprise customers.
- Use Jira wiki and other organizational tools to manage and prioritize trial requests.
- Report bugs and work with development team to resolve.
- Use data to track progress and assess opportunities for process improvement.
- Triage issues and analyze to determine next steps.
- Provide internal support to stakeholders.
- Build strong relationships with business partners and stakeholders.
- Evaluate risks and issues while providing prompt communications and solution delivery.
- Ensure process and policy compliance by internal stakeholders of all trial and testing environments.
Requirements:
- Bachelors degree or equivalent experience.
- 24 years of relevant professional experience working with engineering and business stakeholders.
- Experience with Wiki and Jira or equivalent.
- Strong business process analysis skills.
- Excellent written and verbal communication skills.
- Critical thinking skills to solve unique challenges.
- Solid documentation and organizational skills.
- Ability to think and execute in a fastpaced environment.
- Detailed oriented and thorough.
- A selfstarter that thrives on asking thoughtful questions and connecting the dots.
- Relentless attention to detail with a central focus on internal and external customer experience.
- Ability to prioritize multitask and meet deadlines.
Nice to Have:
- Experience with product provisioning a plus.
- Knowledgeable about the subscription business model a plus.
- Capable interpretation of legal contracts terms and conditions a plus.
For a confidential discussion or to find out more contact Nitin Kuntiya on (909)or apply now.