Customer Care Representative
4161 E 7th Avenue Tampa FL 33605
HYBRID: 9:00 AM 6:00 PM Monday Friday (Monday and Fridays are remote)
$1820/HR.
Key Responsibilities:
- Answer all incoming calls with a positive upbeat attitude providing the best possible customer service to both internal and external customers.
- Accurately enter all received orders and communicate any exceptions to customers.
- Master the Syspro operating system to enter orders retrieve customer history stock status and sales order status.
- Process Return Material Authorizations and Credits.
- Maintain account relationships with key decisionmakers at dealer accounts.
- Create and assemble marketing materials for Sales Representatives
- Proof/edit documents as assigned.
- Complete other duties as assigned.
Requirements:
- Experience in a customer service role.
- Strong communication skills.
- Experience with entering data and looking up data within an ERP system.
- Retail Industry experience is a plus!