Service Coordinator -- Spanish Bilingual Required Full-time

POSITON: Service Coordinator Orange County Region(Full Time)

To be successful in this role you will display a compassionate nature empathy and discretion in your work. You should have excellent communication and time management skills and be able to develop and maintain relationships with clients supervisors and colleagues. Prior experience in a behavioral health setting is advantageous.

Compensation: $18.50 $20 p/h Benefit package that includes:
* Medical Dental and Vision Insurance
*Paid Time off
*Holidays off
*Remote work available
* Employee incentive programs

Active Steps is a small specialist company focused on providing excellent behavioral health services to individuals diagnosed with Autism Spectrum Disorder (ASD) as well as a range of other support and therapeutic services. With a focus on maximizing independence and self reliance we believe the best quality of life can be achieved.

Whether you are looking to explore or pursue a career in the human services field or you just want to make a difference in someones life then this job may be just the perfect fit. We will train and support you in becoming a great Behavior Technician. You will be working with families and their child who have been diagnosed with Autism.

Job Description & Qualifications:

Scheduling:
Create schedules for new hires (manage the availability of both staff and clients)
Create schedules for new clients
Updating schedules / appointments for current clients
Updating schedules / appointments for current behavior technicians
Assist staff in finding sub sessions if requested by behavior technician
Assist staff with make up sessions if requested by behavior technician
Create and update base schedule drive times for behavior technician as needed

Communications:
Being a point of contact for Cancellations from both Clinical team and Clients
Being a point of contact for Schedule changes from both Clinical team and Clients
Work with families and clinical teams to get utilization up with clients that have
underserved hours
Alert clinical teams of clients that are not utilizing at least 80% of authorized hours
Collaborate with administrative team to maintain contact with families either on hold
or with minimal availability to ensure we update availability as soon as possible
Collaborate with clinical teams to identify staff needs for clients
Collaborate with clinical teams to find interim solutions for providing services while
waiting on staff recruitment / staff transitions
Assisting regions with Caregiver Translations as needed
Respond to all communications within 24 hours
Collaborating with recruitment to get staffing needs met
Collaborate with Clinical Director and Billing Specialist to Manage Client Eligibility

Reports:
Regularly run open appointment reports and Ensure staff has completed
appointments on accupoint in a timely manner (throughout the pay period and at the
end of the pay period)
Run cancellation reports for clients that have been flagged for high cancellations or no
shows and send to assigned clinical team
Run cancellation reports for Behavior Technicians that have been flagged for high
cancellations or no shows and send to assigned clinical team

Administration:
Manage and update Treatment teams of assigned clients in measure
Initially review behavior technicians make up plan for Requested Time Off (initial
approvers) and approve or deny based on met criteria
Maintain and update Current Client tab for assigned regions
Maintain and update Scheduler tab for assigned regions
Maintain and update recruitment management tool to reflect current Behavior Technician
needs for assigned regions

Visit our website at and Careers page for more information regarding Active Steps and our available positions.