Account Manager

Role Overview

The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 46 years of industry experience in SAAS or related industries with a proven track record of managing enterprise accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.

Key Objectives

• Expand Existing Accounts: Drive revenue growth by proactively identifying crossselling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
  

• Customer Satisfaction: Act as the primary point of contact for enterprise customers ensuring their issues and incidents are effectively resolved. Demonstrate a customercentric approach by transforming customer challenges into opportunities for delight and strengthening longterm relationships.
  

• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references testimonials and case studies. Leverage satisfied customers to drive new business acquisition.
  

Responsibilities

• Manage a portfolio of enterprise accounts developing and executing account plans to meet revenue targets.
  

• Conduct regular account reviews identify growth opportunities and present value propositions tailored to customer needs.
  

• Collaborate crossfunctionally with internal teams including Sales Marketing Product and Support to deliver exceptional customer experiences.
  

• Serve as the escalation point for customer issues ensuring prompt resolution and high customer satisfaction.
  

• Stay uptodate with industry trends competitors and market dynamics to effectively position MyOperators solutions and differentiate them in the market.
  

• Continuously track and report on sales activities account progress and revenue forecasts using CRM tools.
  

• Collaborate with the Marketing team to develop customer success stories testimonials and case studies that highlight the value delivered to enterprise customers.
  

• Participate in industry events conferences and networking activities to expand the companys reach and identify new business opportunities.
  

Requirements

• Bachelors degree in Business Sales Marketing or a related field. MBA or equivalent is a plus.
  

• 12 years of relevant experience in enterprise account management within the SAAS or allied industries.
  

• Proven track record of meeting or exceeding sales targets and driving revenue growth.
  

• Strong business acumen and the ability to understand complex customer environments.
  

• Excellent communication negotiation and interpersonal skills.
  

• Customercentric mindset with a passion for delivering exceptional customer experiences.
  

• Selfmotivated goaloriented and ability to work independently with minimal supervision.
  

• Proficiency in using CRM tools and other sales productivity software.
  

• Knowledge of the Indian enterprise market and telephony solutions is advantageous.
  

• Should be able to understand and explain technical concepts to the reporting team or customer troubleshoot technical issues and work collaboratively with the Sales and Support team.
  

• Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics and be able to use this data to identify areas for improvement and make datadriven decisions.
  

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation comprehensive benefits and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits

Benefits

• Paid Time Off
  

• Device & WiFi Reimbursements