Shift Operations Manager

About HIVED

The world needs logistics solutions that are better for people and the environment and thats where HIVED comes in. We are a Londonbased climate and logistics startup building the first emissionfree parcel delivery network at scale powered by a 100% electric fleet. A tech company at heart we have built a modern tech stack novel inhouse routing and decision engines apps and data stack plus are now shipping for over 100 brands including ASOS Zara Karen Millen and more.

Our tightknit team is made up of exRevolut Bain GoPuff ASOS Apple HelloFresh Amazon and Google employees and we are backed by some of Europes leading investors and VCs in climatetech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures and the British government.

Role Overview

As the PIC (Person In Control) the Shift Operations Manager will have ultimate operational H&S and site management responsibility coordinating and managing across Depot Despatch CX Collections and facilities. At any given time there will be between 2550 people on site at our depot and the Shift Operations Manager will support the Managers/Supervisors to keep these people safe and working effectively while on shift (working 4on4off). They will also work closely with the Network and People Ops teams to ensure delivery of the operational resource plan and execution across various functions and teams.

Success will be measured by our ability to hit sender SLAs manage costs and resources in line with the network plan provide a safe working environment and develop a world class team. This is a senior role that requires someone with a background in operations who is comfortable working with several variables at once making quick and educated decisions and managing priorities across several teams.

Please note that this is a shiftbased role. You will work a 4on4off pattern (4 days of work followed by 4 days off to rest and restore). Shifts are 12 hours in length rotating between 7am7pm and 12pm12am. The right candidate is comfortable with this kind of schedule and the necessary travel to and from our North Woolwich depot (London E16).

Responsibilities

• Coordinate and manage all aspects of shift operations including Depot Despatch CX Collections and facilities ensuring smooth workflow and adherence to operational plans
• Act as the Person In Control (PIC) with ultimate responsibility for operational health and safety and site management during shifts
• Provide leadership and support to managers/supervisors on shift to ensure the safety and effectiveness of the team comprising 2550 individuals
• Collaborate closely with Network and People Ops teams to execute the operational resource plan efficiently
• Ensure compliance with sender Service Level Agreements (SLAs) while managing costs and resources in alignment with the network plan
• Foster a safe working environment by implementing and enforcing health and safety protocols and procedures
• Facilitate the development of team members through coaching mentoring and providing opportunities for growth
• Measure and drive success through achieving operational targets while maintaining a safe workplace

Qualifications

• This role would suit existing Ops managers looking for a more dynamic company with high chances of accelerated career progression previous operations and team management experience is a must
• Ideal candidates will have spent time in a fast paced operation environment (FMCG Logistics 3PL etc.) at Supervisor/Manager level or above
• 35 yrs with some evidence of progression (e.g. promoted from Team Lead to Supervisor in same operation)
• No qualifications required but CPC IOSH/NEBOSH or similar would be a significant bonus
• Strong evidence of comfort working in a fluid operating environment and comfort with uncertainty
• Growth mindset with evidence of being a change maker (not happy with status quo hungry to take ownership able to influence people to make change stick)
• Great people skills with ability to build rapport but not afraid to have difficult conversations when needed with courage and compassion

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
• Subsidised comprehensive Private Medical Insurance with AXA including dental and vision
• 18 days of holiday allowance plus public holidays (total time off is equivalent to our standard 25 days due to the 4on4off pattern)
• Wellbeing initiatives including three wellbeing days in addition to holiday allowance
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy