Customer Support Associate Senior Associate
Posted on :
10-04-2024
Employer Active
1 Vacancy
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Job Description
Job Description: Customer Support Associate/ Senior Associate
About us: AuditorsDesk is designed to make Audit firm s audit work paperless. Without the need to download any software you can take your audit firm online. Your firm can easily maintain documents online. Deliver highquality audits under ICAI guidelines. Your teams and clients can collaborate and be more efficient in managing audit work papers. More than just a tool for auditors it tracks engagement progress from planning to conclusion. It enables the entire team to operate at its best efficiency.
Job Overview: We are seeking a highly motivated and detailoriented individual to join our team as a Customer Support Associate/Senior Associate. The ideal candidate must have a background in commerce and a passion for delivering outstanding customer service. This role will involve interacting with customers to address inquiries resolve issues and provide assistance in a professional and efficient manner.
Note: Kindly share your updated resume at with below required details:
Total Experience:
Ready to relocate (Yes/No):
Current annual CTC:
Expected annual CTC:
Current Location:
Notice Period:
Reason for leaving:
Job Type: On site
Number of positions required: 4 (2 for Delhi and 2 for Mandi HP)
Associates 2 and Sr. Associates 2
Job Location: Delhi and Mandi (Himanchal)
Employment Type: Permanent
Experience required: 0 to 3 years.
Compensation: Best fit as per industry standard
Responsibilities:
Serve as the primary point of contact for customers addressing inquiries via phone email and chat in a timely and courteous manner.
Provide accurate information about products/services pricing and promotions to customers.
Resolve technical issues related to our online platform or products/services escalating complex issues to the appropriate department for resolution.
Collaborate with other team members to ensure seamless communication and consistent delivery of highquality customer support.
Maintain detailed records of customer interactions including inquiries complaints and resolutions using our CRM system.
Identify opportunities for process improvements to enhance the overall customer experience.
Stay uptodate on product/service offerings industry trends and company policies to provide accurate information to customers.
Qualification:
Bachelor s degree in commerce OR related commerce background is mandatory.
0 to 3 years of experience required.
Excellent communication skills both written and verbal.
Strong problemsolving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively in a fastpaced environment.
Positive attitude and a willingness to go above and beyond to meet customer needs.
How to Apply: Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at
Please indicate Application for Customer Support Associate/ Senior Associate in the subject line.
*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.
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commerce,communication,customer support
Employment Type
Full Time
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