Senior Field Service Engineer II Southeast
Posted on :
09-04-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Senior Field Service Engineer II Southeast.
Location: Remote (80% Travel Possible to client sites)
Type: Full Time Benefits
We are seeking an experienced Senior Field Service Engineer II who will play a pivotal role supporting our growing customer base in the Southeast. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry software and hardware is a must. This role will report to the Manager Field Service Engineering and will be a Remote based role.
If you possess the following and want to make a meaningful impact we invite you to explore this role.
Essential Functions And Responsibilities
- Providing onsite installation qualification upgrades repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field
- Collaborating with internal partners to resolve customer issues and improve processes
- Supporting LATAM and EMEA direct and indirect service channels
- Interacting with customers to offer and assist in service contract sales and other service products
- Assessing maintenance/service needs and implementing a plan of action for instrument service
- Displaying professionalism understanding tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering usage returns physical count car stock management etc
- Utilizing service CRM software to accurately document work in a timely manner
Education And Experience
- Bachelor Degree or MS with 12 years of relevant experience in engineering physics biology chemistry or related field (or equivalent combination of education and industry experience)
- Experience with NGS sequencing instrument and sequencing run setup preferred
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry software and hardware
- Experience working with indirect support channels distributors and international partners
- Ability to work crossfunctionally and drive various servicerelated projects with minimal supervision
- Proven track record of working on teams that have taken products from concept to market
- Experience developing or servicing scientific instrumentation involving optics fluid handling and thermal systems
- Experience with multiple full life cycle product launches preferred
- Proficient with data collection and analysis tools (eg: in MATLAB Python C or Java) preferred
- Experience with fluorescence microscopy helpful
- Excellent verbal and written communications skills including technical writing abilities
- Demonstrated account management skills preferred
- Fluent in English Spanish or another second language is a nice to have
- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during nonregular business hours
latam,europe, the middle east, and africa (emea),matlab
Employment Type
Full Time
Key Skills
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