Customer Success Operations Analyst for US based company- Bangalore
Posted on :
05-04-2024
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Job Description
Job Summary The Customer Success Operations Analyst plays a critical role in supporting and optimizing the efficiency of the Customer Success team. You will be responsible for analyzing customer success processes implementing improvements and leveraging technology to enhance overall operational effectiveness. The goal is to drive customer satisfaction retention and growth by ensuring streamlined and datadriven customer success operations.
Responsibilities
Analyze endtoend customer success processes to identify bottlenecks inefficiencies and areas for improvement.
Develop and maintain key performance indicators (KPIs) and dashboards to monitor customer success metrics.
Provide actionable insights and recommendations based on data analysis to drive strategic decisionmaking within the Customer Success team.
Oversee the utilization and optimization of customer success tools and systems.
Collaborate with stakeholders to implement new tools or features that enhance the teams capabilities.
Create and maintain comprehensive documentation of customer success processes and procedures.
Assist in developing and delivering training programs for Customer Success team members on new processes tools and best practices.
Work closely with the Customer Success team to gather and analyze customer feedback.
Identify patterns and trends in customer feedback to inform continuous improvement initiatives.
Collaborate with crossfunctional teams including Sales Marketing Billing and Product Development to ensure alignment on customer success strategies.
Implement process enhancements that contribute to improved customer satisfaction and team productivity.
Qualifications
Bachelors degree in Business Operations Management or a related field.
Proven experience in a similar operational role preferably within a customer success or clientfacing environment.
Strong analytical skills with the ability to translate data into actionable insights.
Familiarity with customer success tools and platforms.
Excellent communication and interpersonal skills.
Detailoriented with a focus on process optimization.
Proficient in data analysis and visualization tools (e.g. Excel Tableau).
Employment Type
Full Time
Company Industry
Key Skills
- Fashion Retail
- Academics
- CFA
- Audio Visual
- Concrete Pump
- Event Marketing
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