Business Analyst Customer Success for a US Based Company in Bangalore
Posted on :
05-04-2024
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Job Description
Role and Responsibilities
Own Customer Life Cycle & Account Management from Sales Handover Oversee & Ensure smooth onboarding Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency
Onboard customers with Integration support and drive adoption of the product
Represent the voice of the customer and influence the product development roadmap
Empathise with every aspect of the customer experience putting customers needs first
Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability
Become a product expert on how our platform can be used to improve security posture through our standard offerings (SOC2 ISO27001 PCI DSS HIPAA CCPA and GDPR).
Job Specification:
Have 24 years of experience in Customer Success or Account Management at a SaaS company
Have experience in the cybersecurity or compliance industry
Have clear and thoughtful communication skills with a strong critical thinking ability
Problemsolving ability and customercentric outlook
Be comfortable with talking through technical concepts with a technical audience
Have a keen ability to multitask
Have an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you
Opportunity to make an early impact on one of the most promising highgrowth SaaS startups in India
A highperforming actionoriented team
Immense exposure to the founders and the leadership
Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
The competitive compensation package benefits and employeefriendly work culture
Employment Type
Full Time
Company Industry
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
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