Position: Customer Care Representative (Automotive)
Location: Gennevilliers France
Work Model: Onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Incoming and outgoing calls (in the languages needed)
- Professional emails and chat (in the languages needed)
- General information requests: basic questions regarding dealerships location cars options warranty etc.
- Complaint management: complaints up to a certain level of complexity no complaints with legal or financial impact ; telematics cases
- Telematics: technical queries related to the vehicle (GPS Bluetooth smartphone connection) and online account for those who are already part of our client base (reset password connection not working etc.)
REQUIREMENTS:
- An active listener
- Bilingual in English & Dutch
- Excellent interpersonal skills
- An interest in the Automotive sector is a plus
- Being proactive and dynamic in how you deal with customers
- Commercially business savvy and number oriented
- Working schedule 08 AM 08 PM from Monday to Saturday. 36 hours a week.
OFFER:
- Career progression
- Base salary & language bonus
- Monthly performance bonuses
- Medical and life insurance
- 50% of the public transport fee reimbursed
- Access to the restaurant of the company and to the Work Council.
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.