Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
Communicating across direct organization. Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
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