Title IT Associate
Duration 6months contract to start with
Location McMinnville OR 97128
Pay Rate $40.00/ hr.
Shift Regular (Ist Shift)
Summary
Role & Responsibilities
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Must be selfmotivated and a selfstarter.
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This role supports the resolution of critical situations and technical problems.
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Managing incidents and requests in coordination with the global IT service desk utilizing ITIL foundational principles.
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ServiceNow experience required.
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This role is the link between business applications and users from a technical and process perspective.
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This role is responsible for direct interaction with internal customers.
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This role requires you to drive results and proactively identify and resolve problems.
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In this role you must understand the business impact of all IT decisions.
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Create and communicate decisions impacting the wider business effectively managing customer expectations.
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Develops training materials to support process changes and new technology introductions.
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Follow established safety and environmental policies procedures and methods applicable to the work area.
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Perform other duties as necessary.
Certifications
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ITIL Foundation strongly preferred
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Microsoft Certified Professional preferred
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Microsoft Certified Solutions Expert preferred
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CompTIA A preferreda
Minimum Qualifications
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Bachelors degree
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At least 1 year of experience in an information technology role or related discipline
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At least 1 year of experience in a support or service role actively interacting with customers regularly
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At least 1 year of experience with maintenance and repair of computer hardware
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Microsoft Active Directory applications
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Business software applications including Microsoft Office Suite
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IT Service Management ticketing tools such as ServiceNow preferred
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Manufacturing environment preferred