Overview:
The International BPO (UK & US Process) position is a vital role within our organization responsible for delivering exceptional customer service and sales support to our international clients. The role plays a crucial part in ensuring customer satisfaction and maintaining strong business relationships.
Key Responsibilities:
- Handle incoming customer inquiries via phone email and chat
- Provide prompt and accurate information to customers questions and concerns
- Promote and upsell products or services to customers
- Conduct market research and identify potential sales opportunities
- Resolve customer complaints and issues in a professional manner
- Meet and exceed sales targets and KPIs
- Collaborate with team members to achieve team goals
- Document all customer interactions and transactions accurately
- Stay current with product knowledge and be able to articulate features and benefits to customers
- Adhere to all company policies and procedures
- Assist in training new team members as needed
- Adapt to different UK and US time zones as per business requirements
- Handle any other adhoc tasks as assigned
Required Qualifications:
- Proven experience in a customer service or sales role
- Excellent communication skills in English both verbal and written
- Ability to work in rotating shifts as per UK and US time zones
- Strong problemsolving skills and the ability to think on your feet
- Ability to multitask and handle multiple customer inquiries simultaneously
- Good understanding of UK and US culture and business practices
- Proficiency in using CRM software and other relevant tools
- High school diploma or equivalent; additional certifications are a plus
- Ability to work effectively in a fastpaced dynamic environment
- Detailoriented with strong organizational skills
- Positive and customerfocused attitude
- Proven track record of meeting and exceeding targets
- Ability to work well both independently and as part of a team
- Able to adapt to changing priorities and business needs
- Legal authorization to work in the UK and/or US as required
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