Studio Operations Co-ordinator - 30798

• Managing the daytoday operations of the studio including overseeing
• walkin clients and providing exceptional service to customers to turn
• them into repeat clients.
• Build and maintain high energy positive team spirit strengthen bonding
• between artists and other team players.
• Manage studio atmosphere and hygiene as per the company standards
• keeping the Aliens vibe alive all the time.
• Provide personalised customer service to create an immersive experience
• for each customer.
• Strictly adhere to studio operational SOPs
• Handle inbound queries of the clients manage appointments book
• consultations.
• Arrange training sessions for the artists for their skill development.
• Developing and implementing sales strategies to increase studio sales by
• following up with clients and making 30 calls a day to new inquiries.
• Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.
• Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
• Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.
• Managing customer complaints and objections in a professional and efficient manner.
• Providing daily weekly and monthly reports to the reporting manager to keep them informed of the studio s performance.
• Accurately maintaining the CRM and data entry to improve data health and drive datadriven decisions for business growth.
• Managing daily cash depositing it in the bank and updating the records.
• Maintaining employee accommodation provided by the company and being responsible for keeping it clean and free of nuisances.

• College degree in business management sales marketing or a related
• field.
• A positive customerservice oriented attitude ability to work well under
• pressure and handle difficult customers ability to work well in a team
• environment and a strong work ethic are key attributes for this role.
• Strong communication skills both verbal and written are essential for this
• role.
• Strong organisational and timemanagement skills as well as the ability
• to multitask and prioritize effectively are also important.
• Prior experience in a similar role such as customer service sales or
• operations management could be beneficial. Additionally experience
• working in a retail or serviceoriented business could be useful.
• KRA
• Sales and revenue growth
• Customer delight
• Data management
• Employee productivity and satisfaction

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