Success Manager
Posted on :
27-11-2024
Employer Active
1 Vacancy
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Job Description
If the idea of leading with customer empathy, powered by AI, to deliver products that truly resonate with users excites you, Trilogy is where you can turn that vision into reality. Join us, and let's set new benchmarks in technology together!
What You Will Be Doing
- Regularly interact with customers to gather feedback through discussions and product usage observations.
- Identify and onboard high-value customers with a strong product fit to participate in the Customer Advisory Board.
- Synthesize feedback into actionable insights and communicate these to the product and engineering teams.
- What You Won’t Be Doing
- Adding features for the sake of it - your product enhancements will be driven by genuine customer feedback and success metrics.
- Relying on outdated solutions - you will drive innovation and customer success leveraging the latest AI technologies.
- Product Success Manager Key Responsibilities
Maximizing customer success with Trilogy products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions.
Basic Requirements
- At least 3 years of experience in a customer success or product management role within the enterprise software industry.
- Experience using customer feedback to drive product improvements.
- Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
- Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
- Experience leveraging AI technologies (such as ChatGPT, Claude, Bard, or Bing) in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.
- About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. - Our technological innovation is spearheaded by a passion for simple customer-facing designs.
- Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack
- . Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
Employment Type
Full Time
Department / Functional Area
Key Skills
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