Customer Services Manager RC

Job Brief:

Interactive Brokers (IBKR) a subsidiary of publiclytraded Interactive Brokers Group Inc. based inGreenwich Connecticut (NASDAQ: IBKR) is a lowcost provider of trade execution and clearing services for active traders institutional investors fi nancial advisors and introducing brokers. IBKRs premier technology provides electronic access to stocks options futures forex bonds and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Interactive Brokers Australia Pty. Ltd seeks highlevel serious individuals with the financial services industry background and professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude the ability to troubleshoot and explain complex subjects and the capacity to identify opportunities for technologybased improvements and the ability to directly and indirectly supervise other representatives.

Responsibilities:

• Resolve routine and complex client service issues in a thorough and expeditious mannerutilizing sound judgment with an emphasis on courtesy.
• Client inquiries typically encompass a broad array of themes including:
• Operability of IB Trader Workstation Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity position transfers and account administrative functions.
• Product availability and attributes; Exchange clearing and depository functions; Order types and routing logic; Order status trade and delivery settlement exercise & assignmentexpiration processing and corporate actions.
• Margin calculations; Commission structure interest and fee.
• Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming Clearing Cashiering and Compliance on common issues.
• Contribute to the development of client service systems policies and procedures.
• Assist the Head of Customer Service Australia with supervising and overseeing thedevelopment and training of other staff within the team.

Skills Required:

• Bachelors or advanced degree. Preferably in business.
• Experience in financial services position (e.g. brokerage banking trading exchange or clearing house) is essential 3 years minimum
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone email or online chat.
• In depth understanding of the following financial instruments: stocks securities optionsfutures options on futures foreign exchange and fixed income.
• Working knowledge of various exchange operations and regulations product offerings and specifications execution platforms and rules and margin methodologies.
• Registrations: FINRA Series 7 63 or ability to obtain licenses.
• Multilanguage skills a plus.
• Some leadership or supervisory experience preferred but not essential

Salary Range is AUD 70000 to 100000

Employment Addres:205227 George St THE ROCKS NSW 2000