Back-Office QC Analyst 733258
Posted on :
03-04-2024
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1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-04-2024
Job Description
Title :BackOffice QC Analyst (733258)
Location : Harrisburg Pennsylvania
Client : Commonwealth of PA 2
Note : Work is primarily remote. However the resource will be required onsite approximately 4 days per month.
Job Description :
- The Tolling BackOffice functionality within the UBOS/ CBOS systems is critical functionality for the PTC and must work with a very high degree of reliability and accuracy. The proper operation of this functionality requires dedicated and focused efforts in testing and validating all changes.
- This position will be solely dedicated to this testing and reporting to the PTC on the results with enough detail for the PTC to determine a course of action. This position requires an experienced and strong customer service software testing analyst who will be creating executing and documenting the results of test plans and scripts.
- This position will study and understand the complete set of UBOS business processes then write execute coordinate and document the endtoend testing of all aspects of the UBOS and CBOS system as related to the backoffice functionality. We are seeking an experienced Tolling BackOffice Quality Control Analyst to play a critical role in ensuring the reliability and accuracy of the endtoend functionality for our Tolling Back Office system. We are looking for an individual proficient in CRM D365 ERP SAP with Back Office testing experience and the skills/ expertise outlined here.
Description Of Duties And Responsibilities
- At the core ensure that the Commissions business processes are being validated from a holistic EndtoEnd perspective for all valid scenarios possible ensuring best in class customer service for end users call center agents and other stakeholders is always delivered.
- Perform rigorous testing and validation efforts necessitating a dedicated focus.
- Create execute and document test plans and scripts.
- Be responsible for comprehensively testing all aspects of our systems including Account Management Case Management Payments Dispute Management Dunning and Collections Correspondence and Invoicing.
- Capture and maintain data plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer. This will include but is not limited to Portal Natural Language IVR contained telephony Chatbot email/ forms walkin and social media.
- Review test scripts provided by vendors.
- Conduct system stress testing to identify potential issues.
- Collaborate with the QC Lead to ensure quality control.
- Manage and execute testing scripts within the ADO system.
- Advocate for Quality Assurance and industry best practices.
- Ensure project adherence to quality principles and guidelines.
- Oversee all aspects of quality assurance and testing for software and IT system releases.
- Maintain highquality procedures for creating user stories tasks test cases and bugs.
- Provide feedback for production deployment readiness.
- Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to the PTC standards policies and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the PTC.
Minimum Experience
- Minimum 5 years of experience in largescale integrated solutions for tolling backoffice operations.
- Minimum 5 years of CRM Microsoft D365 testing experience for enterprise level implementations dealing with microtransactions.
- Minimum 5 years of CRM Microsoft D365 experience in testing entity customization form design views business process flows Power Automate Logic Apps workflow and business process rules.
- Efficient in finding issues and debugging issues using stack traces logic app log failures and plugin profilers.
- Handson testing experience for a tolling backoffice system.
- Experience developing and executing system testing scripts for overall system implementations.
- Proficiency in developing and automating testing scripts for CRM (Azurebased system) ERP (SAP Financials) Natural language IVR Realtime payments Telephony applications and 30 Vendor Integrations.
- Experience with MS Azure ADO for testing and quality.
- Equivalent combination of education and/or experience may be accepted.
- Proficient in the Microsoft Office 365 suite of business software including Teams Word Excel and PowerPoint plus proficient in Microsoft ADO Testing Module.
Desired Skillset
- 8 or more years of expertise in software development testing.
- 5 or more years of experience in testing backoffice operations system with a focus on CRM
- 5 or more years of experience in testing various channels of Account Management; Case Management; Payments using Credit Cards and ACH at a minimum Digital Wallets is desirable; and Disputes.
- 5 or more years of experience in testing financial transactions and finance functionality including but not limited to Dunning and Collections and Financial Reconciliation.
- Proficiency in RiskBased Test Management and Test Automation Tosca Performance Testing Regression Testing Disaster Recovery Testing and Data Migration Testing.
- Proficiency in MS Azure DevOps testing module.
- Knowledge of ITIL/ITSM practices and methodologies.
- Understanding of cloudbased software solutions.
- Strong written and oral communication skills.
- Excellent listening presentation and interpersonal skills.
- Ability to communicate technical ideas in a userfriendly manner.
- Strong multitasking and project management abilities.
- Motivated selfstarter.
Certifications / Education
- Bachelor s degree in business management or information systems.
- One or more software testing certifications.
- Equivalent combination of education and/or experience may be accepted.
If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit.
About Us:
TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #) on In c. 5000 fastest growing companies in the USA. TriForce Consulting Services In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors.
We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cosign Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects.
TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint software Testing Experience in large-scale integrated solutions for tolling back-office operations
Employment Type
Full Time
Key Skills
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