Central Flow Lead
Posted on :
02-04-2024
Employer Active
1 Vacancy
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Job Description
The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.
This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.
Responsibilities
- Manage the workflow of order across multiple processes.
- Manage customer experience while minimizing fulfillment cost across multiple FCs.
- Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
- Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
- Facilitate communication between multiple areas of the operation.
- Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
- Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.
- Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
- Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
- Execute and develop shift plans based on FC operational requirements and adjust as variables change.
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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