Instructor in Foundation
Posted on :
06-12-2024
Employer Active
1 Vacancy
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Job Description
Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Sweden.
Requirements
- Native / Fluent in Swedish (verbal and written), with a good command of English
- Customer-centric
- Available to work shifts (International Call Centre)
- Strong PC literacy
Job Description
- Respond to customer enquiries via chats, calls, social media queries & emails
- Provide customers with product and service information
- Research required information using available resources
- Identify customer needs
- Manage and resolve customer complaints
- Maintain an up-to-date customer information system
- Identify and escalate priority issues
- Follow up customer calls where necessary
Skills
- Goal-oriented
- Proactive
- Sense of urgency
- Positive and professional
- Strong communicator verbal and written
- Willing to go above and beyond to exceed customer expectations
- Strong time management
- Accurate and able to follow processes and procedures
Employment Type
Full Time
Key Skills
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