Creates an inspires team environment with an open communication culture
Sets clear team goals
Monitors team performance and report it to ED supervisor
Assists the ED receptionist team in peak time
Makes sure that reception staff follow the sequences of service by given the priority to urgent case based on patient medical condition and medical team recommendation
Motivates team members
Teaches and trains team members on various customer service strategies
Assists supervisors for new team member training
Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
Hands over the main issues on the spot to direct supervisor
Facilitates issues for any unsatisfied patients
Ensures safety standards (occupational and patient safety) and HR best practices are complied.
Acts as the key counselor for patients and families regarding financial issues such as insurance , edibility for assistance and verify insurance coverage with insurance companies
Monitor waiting ED cases to ensure smooth daily ED admission process (even in case referral to in patient unit or referral to OPD)
monitor and follow ED rooms cleaning process to be ready to accept next patient fast and smoothly
Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
Ensures quality and patient safety practices are followed
Provides or promotes people centered care
Promotes inclusive health by providing equitable and accessible care to patients and families with special needs and top urgent cases
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