ServiceNow ITOM Administrator

Role ServiceNow ITOM Administrator

Visa USC GC / GCEAD H4 EAD

Location Hybrid in Cleveland OH

Duration 6 Months

Job Description:

Responsibilities:

• ServiceNow ITOM Administration:
  • Configure and maintain ServiceNow ITOM modules including Discovery Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure.
  • Collaborate with crossfunctional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.
• CMDB Automation:
  • Design develop and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools.
  • Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment.
• Integration and Orchestration:
  • Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
  • Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management.
• Documentation:
  • Maintain clear and comprehensive documentation of configurations automation scripts and processes related to ServiceNow ITOM and CMDB.
• Collaboration:
  • Collaborate with IT teams stakeholders and endusers to understand their needs and provide effective solutions that enhance IT service delivery.

Skills/Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field.
• ServiceNow Certification with a focus on ITOM such as Certified Implementation Specialist IT Operations Management.
• Proven experience in ServiceNow ITOM administration including handson experience with Discovery and Service Mapping.
• Strong scripting skills particularly in JavaScript for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problemsolving and troubleshooting skills with a proactive approach to identifying and resolving issues.
• Strong communication skills with the ability to convey technical information to both technical and nontechnical audiences.

Mandatory Skills:

• 510 Years Experience
  
  
  Desired Skills:

• Bachelors degree in Information Technology Computer Science or a related field.
• ServiceNow Certification with a focus on ITOM such as Certified Implementation Specialist IT Operations Management.
• Proven experience in ServiceNow ITOM administration including handson experience with Discovery and Service Mapping.
• Strong scripting skills particularly in JavaScript for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problemsolving and troubleshooting skills with a proactive approach to identifying and resolving issues.
• Strong communication skills with the ability to convey technical information to both technical and nontechnical audiences.