DUTIES AND RESPONSIBILITIES:
- Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
- Installs and configures computer hardware operating systems and applications
- Monitors and maintains computer systems and networks
- Talks to the staff through a series of actions to help set up systems or resolve issues
- Troubleshoots system and network problems diagnosing and solving hardware or software faults
- Provides support including procedural documentation and relevant reports
- Sets up new users accounts and profiles and deal with password issues
- Tests and evaluates new technology
Requirements
SKILLS AND QUALIFICATIONS:
- At least 3 years of working experience in IT.
- Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
- Knowledge of Network cabling and cable management
- Experience configuring router and firewall appliance
- IP Management skills
- Basic English communication skills
- Knows email reporting ticketing
- CRM knowledge (salesforce Zoho)
- Active Directory knowledge (all platform is a plus)
Required Skills/Abilities: Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both written and verbal.