Overview:
The Customer Support Executive plays a crucial role in our organization by acting as the first point of contact for customers providing assistance and resolving their queries. This position is vital in maintaining high levels of customer satisfaction and retention.
Key Responsibilities:
- Responding to customer queries via phone email and live chat
- Providing information about products and services
- Resolving product or service problems by clarifying the customers complaint
- Keeping records of customer interactions and transactions
- Handling customer complaints providing appropriate solutions and alternatives within the time limits
- Following up to ensure resolution
- Identifying and assessing customers needs to achieve satisfaction
- Providing accurate valid and complete information by using the right methods/tools
- Ensuring customer satisfaction and providing professional customer support
- Managing and updating customer information and feedback in the system
- Contributing to team efforts to meet and exceed customer support goals
- Conducting customer satisfaction surveys and analyzing feedback
- Maintaining a positive empathetic and professional attitude toward customers at all times
- Resolving product or service problems by clarifying the customers complaint
- Keeping records of customer interactions transactions comments and complaints
Required Qualifications:
- Bachelors degree in business administration or relevant field
- Proven work experience as a Customer Support Executive or a similar customer service role
- Proficiency in CRM systems and Microsoft Office Suite
- Excellent communication and problemsolving skills
- Ability to multitask prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Patience and empathy in dealing with customers
- Good understanding of managing customer relationships and database systems
- Strong data entry and typing skills
- Ability to work in a fastpaced and dynamic environment
- Technical knowledge to provide basic troubleshooting steps for customer inquiries
- Ability to work effectively in a team environment
- Willingness to work flexible hours
- Excellent time management and organizational skills
teamwork,active listening,technical knowledge,microsoft office suite,organizational skills,troubleshooting,data entry,patience,typing skills,communication,customer support,crm systems,empathy,customer service,time management,problem-solving