E2E service monitoring IT SRs handling First support in global issues Participate in migration projects Improve service availability First point of contact for

1. Manage, verify, validate and tune data collection for log continuity and act to solve any log continuity problem to ensure incidents are identified and alerted and maintain the integrity and availability of all the collected logs, along with monitoring log sources heart-beat.
2. Configure and manage performance & capacity monitoring and tuning of SOC technologies to maintain operational readiness.
3. Gather technical data, review security policy and configuration to keep up-to-date and efficient the overall Security Operations Center (SOC) infrastructure to maintain the Service Level Agreement (SLA).
4. Manage user access including user and group permissions updates for all SOC infrastructure solutions to ensure confidentiality of the logs and collected data.
5. Generate System performance reports as required by SOC management teams in alignment with the SOC governance to be used for further analysis.
6. Maintain SOC tools and technologies hardening to mitigate any known vulnerabilities.