Customer Care Order Manager

Join Laundrylux

CustomerCare Order Manager

What we are looking for:

Asa Laundrylux CustomerCare Order Manager you are the primary point ofcontact for our distributors and customers supporting all brands within ourmarket segments. Aligned with our Regional Business Development ManagersFinancing Team and Fulfillment team the Customer Care Order Managersprimary focus is to maintain ownership of all sales orders within a specifiedterritory from order entry through to shipping and postsale management. The Customer Care OrderManager must be able to collaborate and find resolutions that meetthe customer and Laundryluxs business objectives.

Before we continue to dive into the requirements for the role lets talk about Why you should join Laundrylux

Career Advancement: We offer a career not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development with continuous learning

Diversity Initiatives: We are proud to have launched the Womens Initiative focused on building a better workplace for women providing support and recognizing the talented women within our company.

Laundrylux Benefits:

• We offer a comprehensive health benefits package including medical and dental plans as well as 401(k) and so much more! Ask our recruiting team for more information.

Back to the role:

What you will do:

• Serve as primary point of contact for all customers in your territory by building and maintaining longterm strategic relationships with the Sales Team customers and interdepartmental teams.
• Enter and maintain detailed sales orders into Epicor including correct PNCs (machines parts and ancillary) pricing discounts special sales programs addresses territory mark for order type quantity etc. This includes following up with customers regarding incomplete information or discrepancies on their POs.
• Maintain a shared inbox to monitor incoming orders and revisions and track pending requests. Acknowledge receipt of customer PO through email.
• Collaborate with the finance and accounting departments to get orders released in a timely manner.
• Work with Customers to understand their timelines needs and shipping requirements to process accordingly.
• Ensure on time shipment of customers orders by working with the Fulfillment and Operations Teams.
• Identify and proactively handle delivery delays.
• Arrange dock appointments with the Operations team and get BOLs once scheduled.
• Work with customers to resolve shipment issues i.e. damages missing parts wrong parts sent.
• Provide weekly open order reports to customers and RBDMs.
• Provide freight quotes inventory availability and order status updates upon request.
• Process credits debits and RMAs as assigned.
• Identify the root cause of issues and offer viable solutions to improve our efficiency accuracy current sales support processes and customer relationships.
• Answer the sales phone queue and assist customers or forward to the correct department for assistance.
• Uphold all Customer Care service level agreements.
• Perform other duties as assigned by management

What you should have:

• 3 years professional Sales Support Account Management or Order Processing experience
• Ability to work autonomously with little supervision
• Ability to collaborate with internal departments positively and proactively
• Excellent verbal and written skills
• Ability to shift priorities in a fastpaced environment
• Aptitude to learn new systems and processes
• Proficiency in MS Office
• Sales or logistics experience a plus
  
• Bilingual a plus but not required

Salary Range:

$65000$75000

Our Values:

People Share Responsibility Integrity Excellence Customer Focused Meaningfulness and Fun

If you are looking for your next challenge then this is your chance to join our team of exceptionally talented creative and innovative professionals. We want you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Our company participates in EVerify.